[aprssig] APRS Foundation Membership Management Platform

[wa7skg]

While you are evaluating membership platforms.

Did you look at HamClubOnline? It is used by hundreds of ham clubs.
Central management for almost all the clubs I belong to. Lots of good
features. Been around for years. Mature platform. I've heard very few
complaints.

OTOH, personally, I would avoid Wild Apricot like the plague. One club I
belong to uses it and it is a holy nightmare.

Michael WA7SKG



Jeff Hochberg wrote on 9/4/24 11:49 PM:
> Hello all,
>
> I'm sure nothing like this has ever happened to you before…
>
> You go shopping for something and it looks like it’s PERFECT for your
> needs! So you take the plunge and put it through its paces.
>
> A couple of days later - nuts and bolts start shooting out in every
> which direction and you say to yourself “Oh my! What have I done?”
>
> Well - it happened to APRS Foundation. And I take full responsibility. I
> was the one that shopped around. I had looked at free/low cost
> membership management solutions in the past and…well they’re basically
> in the category of “you get what you pay for.”
>
> Then I found Raklet and said - this looks different. It looks like just
> what we need to make it easy for our new members to join us in our
> efforts to Ensure the future of APRS!
>
> That is until we found some members were getting billed more than once.
> I’m sorry - I don’t have patience for that sort of thing.
>
> I woke up this morning and instantly began searching for a solution to
> replace it. I found JoinIt. I read a lot of reviews. I signed up for a
> demo account and put it through its paces.
>
> If you’re interested, check out their website:
>
> https://joinit.com
>
> It’s a far more mature solution. They have support that responds
> (imagine that concept!). It’s a piece of cake to get set up.
>
> And they even take care of migrating members over from competing
> solutions for no charge!
>
> So - a few things:
>
> 1. I’m sorry for exposing you all to a piece of crap solution
>
> 2. We will painstakingly go through each sign up to ensure you weren’t
> billed more than one time. If you were, I assure you you WILL be
> reimbursed for the additional charge(s). Stripe says 5 to 7 days - but
> they seem to get the refunds processed in 2 to 3 days. Raklet is the
> membership management solution - Stripe handles the payment processing.
> They are also who handles the payment processing with JoinIt.
>
> 3. Your membership will be migrated to the new solution as soon as it’s
> ready and you won’t have to do anything - outside of possibly reset your
> password. Your start/end date will be preserved and your profile data
> will carry over.
>
> Oh and you may need to upload your headshot again! We want to see your
> pretty faces!!!
>
> 4. I commit to continued transparency to everyone. We are all in this
> together. I’m sorry this happened and I promise we will do our due
> diligence x2 next time something like this comes up.
>
> Any of you are welcomed to reach out to me individually if you do run
> into any issues. APRS Foundation WILL make it right.
>
> 5. We will make it very clear when the new solution is in place -
> ideally by Sunday night (if not sooner).
>
> Let’s put our energy into something more fun and productive like
> APRS…shall we??? :-D
>
> Thanks for being understanding y’all!
>
> Jeff Hochberg
> President
> APRS Foundation Inc
> jeffh at aprsfoundation.org <mailto:jeffh at aprsfoundation.org>
>
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