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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If you Google this issue, for many years you will see a response from Kantronics that this<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>is the first time anyone has brought this to their attention. <sic><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Kent<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>KQ4KK<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>><i><o:p> </o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> From: <a href="http://lists.xastir.org/cgi-bin/mailman/listinfo/xastir">service at kantronics.com</a> [mailto:<a href="http://lists.xastir.org/cgi-bin/mailman/listinfo/xastir">service at kantronics.com</a>]<o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> Sent: Monday, July 13, 2009 10:39 AM<o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> To: <a href="http://lists.xastir.org/cgi-bin/mailman/listinfo/xastir">dave at mynatt.biz</a><o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> Subject: Re: KPC-3 and ICOM-471A<o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i><o:p> </o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> Dave:<o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i><o:p> </o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> To my knowledge, no one has reported any type of "timing" issue in <o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> the APRS functions, to anyone here at Kantronics.<o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i><o:p> </o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> Can you provide more detail? Do you know the specific version of <o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> firmware in the KPC that seems to have a timing problem? Where can <o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> I see the Blog posting, and what date was it posted?<o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i><o:p> </o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> We can't fix a problem if we don't know there is a problem.<o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i><o:p> </o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> For some time, our service department has only one technician (me) <o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> to answer technical questions by phone, email, and otherwise. I <o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> also do product testing and repair. There are times when I may be <o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> away from my desk, or on another phone call (or just off duty) and <o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> may not be able to pick a ringing line.<o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i><o:p> </o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> We strive to answer all received email in a timely manner. Messages <o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> sent direct to individuals in the company may not be received <o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> (several of those persons are no longer with the company). Our <o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> posted email addresses for Sales and Service, are still valid.<o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i><o:p> </o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> We have discontinued most support for old model TNCs (several years <o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> ago). I can answer operational and technical questions about older <o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> models, but repair service and updates are no longer available for <o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> old units.<o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i><o:p> </o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> Ken<o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>>><i> Kantronics Technical Service<o:p></o:p></i></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>>><i><o:p> </o:p></i></span></p><p class=MsoNormal><span style='font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> aprssig-bounces@tapr.org [mailto:aprssig-bounces@tapr.org] <b>On Behalf Of </b>Max Harper<br><b>Sent:</b> Tuesday, March 15, 2011 5:18 PM<br><b>To:</b> aprssig<br><b>Subject:</b> [aprssig] KPC3+ induced errors<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0in 0in 0in 0in'><div><p class=MsoNormal>This is the response that I just received back for Kantronics. I must have been the only one to email them about this problem recently. Come on guys, if you really what this problem fixed then you must let them know just how bad this problems is. Send any information you have to<o:p></o:p></p></div><div><p class=MsoNormal><a href="mailto:service@kantronics.com">service@kantronics.com</a> even if it is just to say that you are experencing the delay problem but don't have any other info. I am just one voice here. I could not answer their question about transmitting and receiving or just receiving.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Max<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>--------------------------------------------------------------------------------------------------------------------------------<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Max:<br><br>I have forwarded a copy of your message to our code programmer, when I<br>received your message last week. I have not heard back from him as yet.<br><br>No one has reported having any problems in KISS mode in the KPC-3 Plus,<br>anytime recently (in the last few years).<br><br>Are the KPCs used in KISS mode only receiving, or both transmitting and<br>receiving?<br><br><br>Ken<br>Kantronics Technical Service<o:p></o:p></p></div></td></tr></table><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p></div></body></html>